A: You may order additional IPs in the IP Manage tab of your server’s Manage page, however, this option only exists in certain locations. If the option is not present, simply make a request through our support system and our staff will assist you promptly.
A: We are only offering unmanaged services on both our dedicated and virtual servers unless specified in the addons. Therefore, you are responsible to backup any important data on your server and are fully responsible regarding any configuration or changes made on the server.
A: The verification system was implemented in order to avoid fraudulent actions or illegal transactions. New customers paying with a credit card or an unverified PayPal account will be required to provide identification. Verified PayPal account will not be required to do this verification. Please note that verification will be required again if you decide to change your payment method.
A: Your account will remain active even if the account has no active services. To have your account cancelled or closed, simply make a request through our support system and our staff will assist you promptly.
A: Because the email address is linked to our verification system, it is currently impossible to modify it on your own. To change your email address, simply make a request through our support system and our staff will assist you promptly.
A: All servers are unmanaged. We do not do any custom installations, or bug-fixing, but our support team will gladly advise you and make recommendations on any issue encountered in your installations. All network and hardware related issues, as well as billing, disputes, cancellation and reboot requests will however be handled promptly by our staff.
A: Geo-localization is a technology used to assign IP’s to a server different than where the server physically is. Some of the specs you see on our dedicated server pages have this mention, indicating that the physical location of the server may differ from the one you are viewing. This allows us to offer more affordable options in areas where the prices would normally be considerably higher.
A: An email will be sent as a warning regarding problematic contents. This email will also include the appropriate steps to resolve the issue. If a server or customer is receiving too many DMCA abuses we reserve the right to suspend and / or terminate the affected service(s) without any notice. Offshore hosting is DMCA free.